Warranty Policy

1. Warranty Coverage

We provide official warranty services for all fine jewelry products sold on our website. The warranty scope covers non-artificial product quality problems, including factory defects, welding falling off, material fading caused by production flaws, abnormal plating damage and functional failures that affect normal wearing, which occur during daily correct use in accordance with our jewelry maintenance guidelines.

2. Exclusions of Warranty

The following situations are not included in the free warranty scope: damage caused by artificial collision, extrusion and falling; wear and aging formed by long-term daily normal use; damage caused by improper maintenance such as contact with chemical cosmetics, high-temperature and humid environment; loss and theft of products; damage caused by unauthorized disassembly and modification by users; customized personalized jewelry parts adjusted by users themselves.

3. Warranty Application Process

Users who need to apply for warranty service shall submit an application via the Contact page, and provide corresponding order information and real pictures/videos of product problems. Our professional team will evaluate the problem attribution. For products that meet the warranty conditions, we will provide free repair, replacement or corresponding refund solutions settled in USD according to the actual situation.

4. Additional Supplementary Terms

All warranty services are only applicable to the original purchasers of the products and cannot be transferred to third parties. Any supplementary service scheme formulated for warranty products shall be subject to the final notice issued by our official after-sales team.

 

Trending Now

Charlotte Textured Huggie Hoops
$25.50
$56.67
$25.50
Charlotte Bold Ring
from $27.55
$61.22
from $27.55
Celeste Lab Grown Diamond Horizon Necklace
$31.14
$69.21
$31.14
Brioche Mixed Metal Hoops
$28.28
$56.56
$28.28
Brioche Pavé Lab Grown Sapphire Ring
$28.28
$70.70
$28.28
Bold Puzzle Stacking Ring
from $24.84
$55.21
from $24.84
Birthstone Charm
from $24.84
$55.21
from $24.84
Beaded Ring
from $26.84
$53.69
from $26.84