Customer Service Policy

1. Service Channel

The only official service communication channel of our platform is the dedicated contact entrance on the Contact page of our official website. All users’ product consultations, order feedback, after-sales applications, policy inquiries and complaint suggestions need to be submitted through this channel. We do not provide any other third-party private contact channels.

2. Service Scope

Our customer service team provides comprehensive support covering all links of user shopping, including product parameter consultation, material and wearing guidance, order status inquiry, logistics abnormal solving, tariff and shipping policy explanation, return & refund processing, warranty service application and website function use guidance.

3. Service Specification

Our customer service team adheres to the service tenet of efficient and user-oriented response. We will reply to valid user messages submitted via the official channel within normal business hours and provide targeted solutions according to user demands and relevant official policy clauses.

4. Unified Settlement Standard

All service-related fees, product prices, refund amounts and compensation standards involved in customer service processing are uniformly priced and settled in United States Dollar (USD) to ensure equal service standards for global users.

5. Service Constraint

Our customer service team has no right to modify the official fixed policies including shipping rules, return cycle and warranty clauses without authorization. All processing results of after-sales problems shall be implemented in accordance with the publicly released official policies of the website.

 

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